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Pro Feature — Business Knowledge Base is available on the Pro plan and above. View pricing to upgrade.

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What is the Knowledge Base?

The Business Knowledge Base is your personal RAG (Retrieval-Augmented Generation) system. Upload your business documents—pricelists, catalogs, terms & conditions, product specs—and Peanuts AI will learn from them to answer your questions with accurate, contextual information.

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Why Use It?

  • Generate accurate quotes based on your actual pricing
  • Answer customer questions using your product information
  • Reference specifications without manually searching documents
  • Summarize terms for specific situations

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Getting Started

1

Navigate to Knowledge Base

Go to Account → scroll to Business Knowledge Base section.
2

Verify Pro Subscription

Ensure you have an active Pro subscription. Non-Pro users will see an upgrade prompt.
3

Upload Your First Document

Click the upload area or drag-and-drop a file. Supported formats include PDF, Excel, CSV, images, and text files.
4

Wait for Processing

Watch the status indicator change from Processing → Learning → Ready. This typically takes 30 seconds to 2 minutes.
5

Ask Peanuts

Open Ask Peanuts and ask a question that references your uploaded knowledge. The AI will cite the source document in its response.

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Supported Document Types

Best for: Pricelists, catalogs, contracts, brochures, manuals
  • Text-based PDFs process fastest
  • Scanned PDFs use OCR (may take longer)
  • Tables and formatting are preserved
  • Page numbers are tracked for citations
Best for: Product databases, price matrices, inventory lists, customer data
  • All sheets are processed (Excel)
  • Headers become searchable context
  • Great for structured pricing data
Best for: Scanned documents, product photos with text, screenshots, receipts
  • Supports JPG, PNG, WEBP
  • AI vision extracts all visible text
  • Handwritten text may have lower accuracy
Best for: Terms & conditions, service descriptions, notes, FAQs
  • Plain text (.txt) files
  • Markdown files
  • Fastest processing time

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How Documents Are Processed

When you upload a document, Peanuts processes it through several stages:
StageWhat Happens
UploadFile stored securely in your private storage
ParsingAI extracts all text, tables, and structured data
ChunkingContent split into ~500 token segments with overlap
EmbeddingEach chunk converted to semantic vectors
ReadyKnowledge indexed and available for AI queries
Processing time varies based on document size and type. A 10-page PDF typically takes 30-60 seconds, while a large Excel file may take up to 2 minutes.

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Document Status Indicators

Your documents display status badges showing their current state:
StatusIconMeaning
Processing🔄Extracting content from your document
Learning🧠Generating semantic embeddings
Ready✅Available for AI queries
Error❌Something went wrong (retry available)
If a document shows an error, you can click Retry to attempt processing again. Common causes include corrupted files or unsupported content.

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Using Knowledge with Ask Peanuts

Once your documents are ready, Ask Peanuts automatically searches them when answering your questions.

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Example Queries

"What's the price for the Premium Package in my pricelist?"

"Generate a quote for 50 units of Product X with installation"

"What materials do we use for exterior installations?"

"Summarize our refund policy for a customer who wants to return after 30 days"

"What are the specifications for Model ABC-123?"

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Citations

When Peanuts uses information from your knowledge base, it includes citations:
Based on your Product Catalog.pdf (page 12), the Premium Package is priced at €2,499 including installation…

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Best Practices

For best results with your Knowledge Base:
  1. Use well-formatted source documents — Clear headings and structure help AI understand context
  2. Prefer text-based PDFs — Native text processes faster and more accurately than scanned images
  3. Keep documents focused — One topic per file (e.g., separate “Pricing 2024” from “Terms of Service”)
  4. Update when info changes — Delete outdated documents and upload new versions
  5. Use descriptive filenames — “Product_Catalog_2024.pdf” is better than “doc1.pdf”

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Limitations

Keep these limitations in mind when using the Knowledge Base:
  • Maximum file size: 20MB per document
  • Processing time: 30 seconds to 2 minutes depending on size and complexity
  • OCR accuracy: Image-only PDFs and scanned documents may contain extraction errors
  • Internet required: Documents are processed in the cloud
  • Private to your account: Knowledge is never shared across users

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Managing Documents

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Viewing Documents

All uploaded documents appear in the Knowledge Base section with their:
  • Filename and file type icon
  • File size
  • Current status
  • Upload date

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Deleting Documents

Click the trash icon next to any document to delete it. This:
  • Removes the file from storage
  • Deletes all extracted chunks and embeddings
  • AI will no longer reference this knowledge
Deletion is permanent. The knowledge cannot be recovered—you’ll need to re-upload the document.

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Retrying Failed Documents

If a document shows an error status, click Retry to attempt processing again. If it continues to fail:
  • Check if the file is corrupted
  • Try saving in a different format
  • Ensure the file isn’t password-protected

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Privacy & Security

Your business documents are handled with strict privacy:
  • Isolated storage — Each user has a private storage bucket
  • No cross-account access — Your knowledge is invisible to other users
  • Secure processing — Documents processed via encrypted connections
  • Full deletion — Removing a document purges all associated data

Ask Peanuts

Learn how to get the most out of AI-powered questions

Voice Features

Use voice input to ask questions hands-free